Contact

How Can We Help?

Whether you have a question about a foosball table, need help choosing the right arcade machine, or want an order update, we are happy to help.

We typically respond within 24 hours
Reach Us

Choose Your Preferred Channel

Email
support@therecvault.com
Replies within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. You will receive a tracking number by email once your order ships so you can follow it every step of the way.

How can I track my order?

Once your order has been processed and shipped, we will send a confirmation email with your tracking details. You can use that link to check delivery status at any time.

What is your return policy?

We offer 30-Day Returns on eligible items. If your pool table, dart board, or arcade machine is not the right fit, please review our Return Policy page for full details on how to start the process.

Can I exchange an item for a different model?

Simply reach out to us by email or phone, and we will walk you through the steps to swap your item for a different model or size.

How do I know which table size is right for my space?

Each product listing includes detailed dimensions to help you plan. We recommend measuring your room and leaving enough clearance around pool tables and foosball tables for comfortable play and cue movement.

Do your arcade machines require assembly?

Assembly requirements vary by product and are noted on each product page. Most items include clear instructions and the necessary hardware so you can get your game room set up at your own pace.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Drop Us a Line

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Order Status or Tracking
Shipping and Delivery
Returns or Exchanges
Product Questions
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

We aim to answer every email and phone call within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

30-Day Returns

Not the right fit for your game room? Our 30-Day Returns policy makes the process simple, as outlined in our Return Policy.

Free Continental Shipping

Owned and operated by SN Ecommerce Stores LLC, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI).